一般故障排除
电子邮件显示打开次数异常高
快速回答
在将计数视为重复的人类注意力之前,请检查原始事件和分类。预加载、扫描、缓存、转发副本和您自己的活动可以创建具有不同含义的请求。
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阅读英文视频文字记录
Hi there! Welcome to Elite Mail Suite. Let's take a closer look at your email activity.
Waiting for an answer to a proposal? Your activity report helps you choose a thoughtful next step, with the message and its engagement in one place.
Let's start in Latest activity and search for Atlas. Search by a subject or contact you recognise, so you can find a conversation without digging through your inbox. Open Maya's message to see its individual report.
Take a look at the timeline: one likely-human open, and no clicks. Read the recipient, time, and event together. You can also download a certificate for this message. An open is a useful signal, rather than proof that someone has read every word; the certificate records the tracked activity.
Next, open Elena's privacy-protected event. Some mail services fetch images automatically to protect privacy. Notice how the privacy fetch stays separate from likely-human engagement. Keeping those events separate helps you avoid following up just because a background service loaded an image.
Now open Email tracking and choose the last seven days. Use a shorter date range to concentrate on recent conversations. Give the report a moment to update, then review the selected period. Expand a message to see its events, then decide whether a helpful follow-up would add something useful.
Now you know how to read the activity behind a message. For more about open accuracy and privacy, open the linked written guide. Thanks for watching!
正确读取打开的活动
找到被追踪的消息
打开电子邮件跟踪并按主题或收件人进行搜索。选择包含发送的日期范围。
检查事件分类
可能的人类证据与受隐私保护的图像获取、安全扫描、发送者/自身活动和未知请求是分开的。
检查供货范围
具有多个收件人的普通电子邮件共享一个跟踪器。当您需要收件人级别归因时,请使用个性化的营销活动交付。
使用其他证据
当图像被阻止时,可能的人为点击可能意味着访问。回复来自连接的邮箱,是单独的证据。
在您的工作空间中
它看起来像什么
该产品报告使用虚构的示例数据将参与度和信号质量分开。
- 报告过滤器
选择包含您发送的消息的时间段。
- 信号混合
将可能的人类活动与隐私和自动信号分开。
- 跟踪的消息
打开消息行以检查其各个事件时间线。