常见问题
活动消息出现在垃圾箱中
快速回答
检查确切的邮箱、消息、标签/规则和连接的自动化。不要认为将已发送的邮件移至垃圾箱是正常的 Elite 行为;与支持人员分享可重现的示例,而无需重新发送活动。
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阅读英文视频文字记录
Hi there! Welcome to Elite Mail Suite. Let's prepare a personal campaign, without rushing the important checks.
Want to reach several contacts while still sounding like yourself? A campaign gives each person an individual message, with room for their name, company, and a considered follow-up.
Let's create a draft called Partner briefings. Start with a draft so you can review everything before anyone receives it. Check the sender and business details, then continue. Use a name that will be easy to find later, and check who the message will come from.
Add first-name and company fields, with fallback text. A fallback keeps the greeting readable when a contact has no first name. Write your message, add a three-day follow-up, then continue to recipients. Keep the message focused on one useful next step; the follow-up gives people time to respond.
Choose Maya and Jon, then continue. Choose the people this message is relevant to. Take a moment to check both recipients and the follow-up timing. Review the audience and timing together before moving on, especially when a follow-up is included.
Next, run preflight and read through the results. Preflight shows what still needs attention before a send. This draft needs sender setup before it can launch. Here, sender setup is incomplete, so keep the draft and finish that connection rather than trying to launch it.
Head back to Campaigns. Your draft is saved here. The saved draft means you can come back without losing your work. Finish the flagged checks before approving a live send. Once the flagged checks are resolved, review it again before approving the live campaign.
Your draft is saved, so you can finish those checks when you're ready. The linked campaign guide walks through each step. Thanks for joining me!
调查发送问题
读取提供者结果
打开活动或计划发送状态并记录提供商的错误和受影响的发送。跟踪参与与发送接受是分开的。
检查发件人
验证确切的 Gmail/Outlook 连接和任何发件人别名。过期的提供者授权可以停止排队的工作。
检查收件人和配额
检查地址语法、抑制、硬退回、提供商限制和剩余发送限额。
小心恢复
修复原因并使用可用的重试/恢复路径。在重新启动之前检查已完成的交付,这样人们就不会收到重复的交付。
在您的工作空间中
它看起来像什么
活动详细信息使各个收件人和发送状态可见。
- 受者结果
各个发送和回复都有自己的总数。
- 序列进度
阅读完成情况以及活动的当前状态。