一般故障排除
电子邮件没有跟踪状态或灰色复选标记
快速回答
检查消息发送前是否已注册并启用跟踪。如果未插入跟踪器,则以后无法将历史未跟踪邮件设置为可打开跟踪。
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阅读英文视频文字记录
Hi there! Welcome to Elite Mail Suite. Let's take a closer look at your email activity.
Waiting for an answer to a proposal? Your activity report helps you choose a thoughtful next step, with the message and its engagement in one place.
Let's start in Latest activity and search for Atlas. Search by a subject or contact you recognise, so you can find a conversation without digging through your inbox. Open Maya's message to see its individual report.
Take a look at the timeline: one likely-human open, and no clicks. Read the recipient, time, and event together. You can also download a certificate for this message. An open is a useful signal, rather than proof that someone has read every word; the certificate records the tracked activity.
Next, open Elena's privacy-protected event. Some mail services fetch images automatically to protect privacy. Notice how the privacy fetch stays separate from likely-human engagement. Keeping those events separate helps you avoid following up just because a background service loaded an image.
Now open Email tracking and choose the last seven days. Use a shorter date range to concentrate on recent conversations. Give the report a moment to update, then review the selected period. Expand a message to see its events, then decide whether a helpful follow-up would add something useful.
Now you know how to read the activity behind a message. For more about open accuracy and privacy, open the linked written guide. Thanks for watching!
根据证据检查指标
确认消息已注册
在电子邮件跟踪中搜索邮件。未插入跟踪器的已发送消息稍后无法获得开放跟踪。
检查其活动
阅读最新活动中的分类和时间戳。仅限隐私的自动证据不会变成可能的人类公开证据。
刷新收件箱
连接、更新或布局更改后重新加载网络邮件选项卡。指标可能滞后于事件摄取或提供者同步。
比较相同范围
在扩展程序和仪表板中使用相同的帐户和日期范围。如果您报告不一致的状态,请包括消息主题和时间。
在您的工作空间中
它看起来像什么
该扩展程序会在分类活动旁边显示参与度指标。
- 活动选项卡
在所有活动、打开和单击之间切换。
- 留言活动
打开消息以查看其记录的信号。