一般故障排除
電子郵件沒有追蹤狀態或灰色複選標記
快速回答
檢查訊息發送前是否已註冊並啟用追蹤。如果未插入追蹤器,則以後無法將歷史未追蹤郵件設定為可開啟追蹤。
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閱讀英文視訊文字記錄
Hi there! Welcome to Elite Mail Suite. Let's take a closer look at your email activity.
Waiting for an answer to a proposal? Your activity report helps you choose a thoughtful next step, with the message and its engagement in one place.
Let's start in Latest activity and search for Atlas. Search by a subject or contact you recognise, so you can find a conversation without digging through your inbox. Open Maya's message to see its individual report.
Take a look at the timeline: one likely-human open, and no clicks. Read the recipient, time, and event together. You can also download a certificate for this message. An open is a useful signal, rather than proof that someone has read every word; the certificate records the tracked activity.
Next, open Elena's privacy-protected event. Some mail services fetch images automatically to protect privacy. Notice how the privacy fetch stays separate from likely-human engagement. Keeping those events separate helps you avoid following up just because a background service loaded an image.
Now open Email tracking and choose the last seven days. Use a shorter date range to concentrate on recent conversations. Give the report a moment to update, then review the selected period. Expand a message to see its events, then decide whether a helpful follow-up would add something useful.
Now you know how to read the activity behind a message. For more about open accuracy and privacy, open the linked written guide. Thanks for watching!
根據證據檢查指標
确认消息已注册
在电子邮件跟踪中搜索邮件。未插入追蹤器的已發送訊息稍後無法獲得開放追蹤。
檢查其活動
閱讀最新活動中的分類和時間戳記。僅限隱私的自動證據不會變成可能的人類公開證據。
刷新收件匣
連線、更新或版面配置變更後重新載入網路郵件標籤。指標可能滯後於事件攝取或提供者同步。
比較相同範圍
在擴充功能和儀表板中使用相同的帳戶和日期範圍。如果您報告不一致的狀態,請包含訊息主題和時間。
在您的工作空間中
它看起來像什麼
此擴充功能會在分類活動旁邊顯示參與度指標。
- 活動選項卡
在所有活動、開啟和點擊之間切換。
- 留言活動
打开消息以查看其记录的信号。