Help & FAQ

Install Elite Email Tracker, connect your account, then open Gmail, Outlook on the web, or Yahoo Mail in the same browser. Send normally in those web inboxes: one check means the send was tracked; two green checks mean a likely-human open or click was observed. Outlook on Windows or Mac needs the optional Office add-in and Track this message.

First, refresh your webmail tab. Second, confirm the extension is enabled at chrome://extensions. Third, make sure you are using Gmail, Outlook on the web, or Yahoo Mail in the browser where the extension is installed. Desktop Outlook will not pick up the extension — deploy the Office add-in for that client.

Yes. Other extensions that modify your webmail - email trackers, CRM sidebars, mail mergers, or grammar tools - can interfere with how we insert the tracking pixel.

Chrome hides new extension icons by default. Click the puzzle-piece icon in the top-right of Chrome, find Elite Email Tracker, and click the pin icon.

Make sure the compose window was opened after the extension loaded. If you installed or updated mid-session, refresh the webmail tab first.

Open detection relies on the recipient's email client loading images. Some clients (like Outlook with image blocking, or locked-down webmail) never load remote images unless the reader allows them, and no tracker can detect those opens. Elite Email Tracker still registers engagement that does not need images: a link click always counts as an open, and replies are detected from your connected inbox. For recipients who manually allow images, you can switch the tracking image from the hidden pixel to your signature logo (Dashboard → Signatures), which loads more reliably in those flows.

We store tracking metadata only: subject line, recipient addresses, send time, and open/click events with timestamp, approximate location, device type, and ISP. We never read, store, or sell the body content of your emails.

The tracking pixel is a standard invisible 1x1 image. A typical recipient will not notice anything, but recipients using a tracker-detection tool can identify that the email contains a tracking pixel.

Yes, where the data exists and remains within your retention settings. Detailed fields can be unavailable when a mail provider proxies the request or reduces user-agent information.