GDPR and recipient permissions
Handle a recipient's data deletion request
Elite support2 min readThe quick answer
Identify and verify the recipient's request through the privacy process, review your controller responsibilities and retention duties, and communicate the result accurately. Suppression and permanent deletion serve different purposes.
Submit or handle a privacy request
Identify the request
State whether the request is for access, correction, deletion, objection, tracking opt-out, or a report of abuse.
Use the privacy request page
Submit through the published privacy-request route. Complete the verification flow for the address involved.
Provide enough context
Give the sender, message date/subject, and requested outcome when relevant. Share only the minimum context needed.
Review the response
The responsible controller and service will handle the verified request according to applicable duties and any legitimate retention requirements.
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