4 ARTICLES · Troubleshooting
Checkmarks and indicators
Step-by-step guides and clear answers for the details that matter.
- Green checkmarks are delayed
Event ingestion, provider confirmation, and the inbox's UI refresh do not always finish together. Compare the message's dashboard evidence, then refresh the inbox before reporting a mismatch.
2 min read - Checkmarks in a customized Gmail layout
Custom inbox layouts or extensions can shift or obscure status indicators. Compare the standard layout and check the dashboard record, then report the affected layout and versions.
2 min read - Checkmarks look unusually large
A layout/style conflict can change the size of injected indicators. Update the extension, reload the inbox, and compare the standard layout with other inbox-modifying extensions disabled for the test.
2 min read - Device details are missing from an activity tooltip
Privacy proxies, VPNs, client reductions, and retention can hide or remove network/device evidence. Elite should show unknown information as unavailable rather than infer a recipient device from a proxy.
2 min read