36 ARTICLES
Troubleshooting
Find a fix for sending, tracking, checkmarks, and notifications.
General troubleshooting24 articles
- Allow Elite through an organization firewall
- Can email tracking affect spam placement?
- What does “Message blocked” mean?
- Fix blocked, bounced, or rejected sends
- Troubleshoot domain verification
- Fix common mail-merge errors
- Why group opens do not identify a named recipient
- The desktop extension is not working
- An email has no tracked status or gray checkmarks
- The recipient's mail service may block tracking
- An email shows an unusually high number of opens
- An open alert arrives immediately after sending
- The recipient replied, but there is no open
- Why messages to yourself are a poor tracking test
- Alerts show someone else's messages
- Fix connection failed or failed-to-load errors
- Activation keeps repeating
- A message looks opened when the person says it was not
- Check compatibility with another browser extension
- Emails appear in Gmail's Promotions tab
- Elite controls disappear from Gmail
- A plain-text warning keeps appearing
- Gmail or the browser feels slow
- The extension disables itself
