2 ARTICLES · Troubleshooting
Link tracking
Step-by-step guides and clear answers for the details that matter.
- Link-click tracking is not working
Check that Link tracking was enabled before a rich-text send and that the destination is a complete valid URL. Inspect security rewriting and the report's classification before expecting a likely-human click.
2 min read - A tracked link says “Invalid URL”
A destination or opaque tracking URL may be malformed, unregistered, or altered by mail-security rewriting. Check the original destination and create a valid new issued link; do not repair it by guessing token parameters.
2 min read