Link tracking
Link-click tracking is not working
Elite support2 min readThe quick answer
Check that Link tracking was enabled before a rich-text send and that the destination is a complete valid URL. Inspect security rewriting and the report's classification before expecting a likely-human click.
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See it in action
Read the video transcript
In Latest activity, search for Atlas. Open Maya's message to inspect the individual report.
Check the recipient and timeline: one likely-human open, no clicks. You can download a certificate for this message.
Now open Elena's privacy-protected event. The privacy fetch stays separate from likely-human engagement.
Open Email tracking and change the report period to seven days. The report updates to the selected window.
Track a web link
Use a complete destination
Insert a valid HTTP(S) URL in a rich-text email. Check the final destination before enabling tracking.
Enable Link tracking
Use the compose control before sending, or the supported campaign link behavior. Do not edit opaque tracking tokens in an issued URL.
Review click activity
Open the Link clicks report or Latest activity. Inspect the classification so a gateway scan is not mistaken for a person's click.
Repair invalid redirects
If a link fails, check the original destination and security rewriting. Recreate a correctly registered link rather than changing its token by hand.
IN YOUR WORKSPACE
What it looks like
Actual link-click and open events appear together in Latest activity.
- Search and period
Find a subject or recipient within the selected date range.
- Event label
Read the event classification before interpreting the signal.
- Context
Device, location, and time describe the recorded request.
