3 ARTICLES · Troubleshooting
Mobile troubleshooting
Step-by-step guides and clear answers for the details that matter.
- The Gmail add-on reports an execution error
Confirm the add-on's release/deployment status, account authorization, administrator policy, and supported action. Retry from a fresh message and use the web dashboard or desktop extension for an unavailable workflow.
2 min read - The Gmail app freezes during a tracked-send action
Preserve the draft, reopen the app, and check whether the add-on action is supported and authorized for that Google account. Use the desktop workflow while an app/add-on issue is investigated.
2 min read - Phone notifications are not arriving
Confirm the event and account rule first, then check the current mobile release, browser support, site permission, and device focus settings. Native-app parity is not implied by desktop push support.
2 min read