Mobile troubleshooting
The Gmail add-on reports an execution error
Elite support2 min readThe quick answer
Confirm the add-on's release/deployment status, account authorization, administrator policy, and supported action. Retry from a fresh message and use the web dashboard or desktop extension for an unavailable workflow.
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See it in action
Read the video transcript
Open Elite in your phone's browser. The responsive dashboard gives you the same workspace and recent activity.
Open Latest activity and search for Atlas. Select Maya's message to view its report.
Scroll through the report to inspect the event and its classification. Check the time and message context together.
Use the menu to open Email tracking and change the date range. You can review the updated report from your phone.
Review Gmail add-on availability
Choose the Gmail add-on
Open the official Gmail add-on download/setup page and follow the installation route available for your account or administrator.
Check your Gmail identity
Confirm the add-on is installed and authorized for the same Google account you use in the Gmail app.
Use supported actions
Open the Gmail add-on surface and use the tracking action it exposes. The add-on is different from desktop extension controls.
Verify in the dashboard
Review the registered message and classified activity from the web dashboard. Use desktop setup for workflows not offered by the add-on.
IN YOUR WORKSPACE
What it looks like
A phone-sized view of the actual Elite activity dashboard.
- Search and period
Find a message and check the reporting window.
- Activity context
Read the classification, device, and time for each event.
