14 ARTICLES · Subscriptions, payments & billing
Plans, payments, and team billing
Step-by-step guides and clear answers for the details that matter.
- Current plans and older subscriptions
Pricing is the source for current plans, features, and limits. An existing subscription's interval and renewal terms are shown in Subscription and Billing. Review the terms for your own subscription before changing plans.
2 min read - Which plan am I using?
Open Settings → Subscription in the intended account to see the current plan and status. A verified company domain or connected provider does not itself create a paid entitlement.
2 min read - Download an invoice or receipt
Open Manage billing and use the provider-generated invoice/receipt history. If the expected payment is missing, verify the account email and invoice reference before contacting support.
2 min read - Update invoice and billing details
Use the billing portal's permitted customer-detail controls. Changes to details after an invoice is finalized may apply only to future documents; ask support about an existing invoice correction.
2 min read - Change your payment card
Use Manage billing to update the payment method through the hosted provider. Read any payment/authentication step shown there and keep full card details out of support messages.
2 min read - PayPal and other payment-method availability
Available methods are the ones offered by Elite's current checkout or billing portal for your account and region. Open the authenticated checkout to see your options, or contact support if the method you need is unavailable.
2 min read - Cancel subscription renewal
Use the cancellation action offered in Manage billing and read the effective date and remaining access. Uninstalling the extension or disconnecting a mailbox does not stop renewal.
2 min read - Remove a saved payment method
Use the billing portal's available payment-method controls. An active subscription may require a valid replacement or a subscription change before its only payment method can be removed.
2 min read - Fix declined cards, processing errors, and invoice issues
Check the hosted billing result, payment method, bank authentication, billing details, and current subscription status. Avoid duplicate checkout attempts while a payment is processing.
2 min read - Manage team members and seats
The Team owner manages purchased capacity and permitted roles. Pending invitations reserve seats, so remove stale invitations before assuming new seats must be purchased.
2 min read - Move to a Team plan
Choose the current Team offering, confirm owner/capacity and billing, then invite people by exact email. Each teammate retains their own identity and mailbox authorization.
2 min read - Change your subscription plan
Compare the current plans, then use the available billing plan-change action. Review effective dates, proration, interval, and team-seat constraints before confirming.
2 min read - Paid features still look unavailable after upgrading
Verify that the signed-in account matches the checkout email and that the payment/subscription is active. Allow processing time, reload, and contact support with the reference if entitlement remains inconsistent.
2 min read - An error appears while buying a subscription
Read the provider's error, check the selected account and payment authentication, and avoid repeatedly starting checkout while an existing attempt is pending. Share a safe payment reference with support if needed.
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