Frequently asked questions
Email someone who opted out of tracking
Elite support2 min readThe quick answer
Respect the tracking preference and turn measurement off through the applicable permission/message controls. Separately confirm that the person is eligible for the type of email; disabling tracking does not undo a commercial unsubscribe.
Control tracking for a message
Before sending
Use the Open tracking and Link tracking controls in the compose window. Turn them off before sending a message that should not be measured.
Respect recipient preferences
Review recipient permission and suppression records. Strict consent mode requires active permission for every recipient before creating trackers.
After sending
In Workflows → Priority inbox, Stop tracking blocks future collection and cancels pending reminders for that message.
Handle historical data separately
Stopping tracking does not erase existing events. Use the permitted privacy/deletion process if previously stored data also needs to be removed.
IN YOUR WORKSPACE
What it looks like
The workflow workspace organizes conversation state and follow-up actions.
- Workflow tools
Choose priority inbox, reminders, or engagement tools.
- Make a task
Set a useful follow-up condition for a conversation.
