Frequently asked questions
Change unsubscribed to subscribed
Elite support2 min readThe quick answer
Record valid new permission before restoring eligibility. Review the original withdrawal, permission evidence, contact suppression, and queued campaigns; do not re-subscribe merely to bypass a blocked send.
Manage a recipient's permission
Find the exact recipient
Check the contact and recipient permission register. Confirm which account/team is responsible for the message.
Record a supported basis
Use the appropriate basis, permission status, and evidence reference in Compliance controls. Do not infer consent from an email open.
Honor withdrawal
Record withdrawn/objected permission and use unsubscribe or suppression controls so new work respects the preference.
Review queued outreach
Check pending campaigns, follow-ups, and integrations. Re-subscribe only after a valid new permission event and an accurate record.
IN YOUR WORKSPACE
What it looks like
The real Contacts workspace is used to manage fictional example recipients.
- Find your audience
Search contacts and choose a list or filter.
- Contact details
Check names, email addresses, and personalization data.
