Frequently asked questions
Manually mark a contact as unsubscribed
Elite support2 min readThe quick answer
Use the contact's suppression/unsubscribe controls and record any withdrawn tracking permission as appropriate. Check pending outreach so the updated preference is respected across future work.
Manage a recipient's permission
Find the exact recipient
Check the contact and recipient permission register. Confirm which account/team is responsible for the message.
Record a supported basis
Use the appropriate basis, permission status, and evidence reference in Compliance controls. Do not infer consent from an email open.
Honor withdrawal
Record withdrawn/objected permission and use unsubscribe or suppression controls so new work respects the preference.
Review queued outreach
Check pending campaigns, follow-ups, and integrations. Re-subscribe only after a valid new permission event and an accurate record.
IN YOUR WORKSPACE
What it looks like
The real Contacts workspace is used to manage fictional example recipients.
- Find your audience
Search contacts and choose a list or filter.
- Contact details
Check names, email addresses, and personalization data.
