Frequently asked questions
Encrypted email and Virtru compatibility
Elite support2 min readThe quick answer
Encryption can transform content or keep images/redirects outside the supported tracking flow. Preserve your security requirements and verify the actual output; ordinary extension injection is not a guarantee of Virtru compatibility.
Use a compatible message format
Check compose mode
Open the inbox compose menu and check whether Plain text mode is selected. An open-tracking image requires a rich-text/HTML message.
Choose the intended behavior
Use rich text if you want a tracking image and rewritten HTML links. Keep plain text and disable tracking for that message when plain text is your requirement.
Start a fresh message
After changing the format, open a new compose window and check the controls before sending.
Verify separately
Use a separate mailbox and check the event classification. Plain text cannot be made pixel-trackable by installing another browser extension.
