Frequently asked questions
One subscription and multiple email addresses
Elite support2 min readThe quick answer
Subscription identity, connected mailboxes, sender aliases, and team seats are distinct. Check your live plan and supported mailbox/account scope before assuming one purchase covers several independent Elite logins.
Manage your subscription
Check the account and plan
Open Settings → Subscription for the active plan/status. Use Pricing for current feature limits and offers.
Open Manage billing
Use the hosted billing portal for the payment methods, invoices/receipts, renewal, and plan actions it offers.
Read the proposed change
Review the effective date, amount, interval, and any proration shown before confirming a plan or seat change.
Check your entitlement
Return to the dashboard after a payment change. Allow processing time and verify you are signed in with the upgraded account.
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