Plans, subscriptions, payments, and invoices

Manage your plan, checkout, billing portal, payment method, receipts, team seats, renewal, cancellation, and payment problems.

The Pricing page is the current source for plan features and limits. The Subscription settings page shows your active plan/status and links to Billing and plan comparison.

Start or change a plan

Choose a plan from Pricing and complete the hosted checkout. Use the same account email you intend to upgrade. After successful payment, return to the dashboard and allow a short time for webhook processing before troubleshooting entitlement.

Use Manage billing for available portal actions such as payment method, invoice/receipt history, and cancellation. Team owners manage seat add-ons from the Team workspace when that product is enabled.

Invoices and receipts

Open the billing portal to download provider-generated invoices/receipts and update permitted billing details. Details added after an invoice is finalized may only apply to future documents depending on payment-provider rules.

Renewal and cancellation

Subscriptions renew according to the interval displayed at checkout/portal. Cancellation generally stops future renewal and keeps paid access through the already-paid term unless the portal says otherwise. Deleting an extension or disconnecting a mailbox does not cancel billing.

Failed or declined payment

Check card number, expiry, security code, billing address, available funds, bank controls, and supported currency/region. Authentication such as 3-D Secure may be required. If a payment remains processing, do not submit repeated checkouts without checking the portal first.

When subscription status becomes past due or inactive, paid features can be gated. Updating the payment method can require the provider to retry or a new checkout.

Team seats

Pending invitations reserve seats. Before reducing seat capacity, remove/revoke enough active or pending members to fit the new limit. Only the owner manages purchased capacity. Seat changes and prorations are shown in the billing flow before confirmation where supported.

Billing support

Open Launch readiness & support and choose Billing. Include the account email, approximate time, currency/amount, and invoice/payment reference if visible. Never send full card details, security codes, passwords, or one-time authentication codes.