Frequently asked questions

Reinstall the desktop extension

Elite support2 min read

The quick answer

Install through the official browser route, authorize the intended Elite account, and reload the web inbox. Reinstallation does not reconstruct untracked messages or bypass retention on old records.

Install and connect

  1. Choose your browser

    Open Downloads and select Chrome, Edge, or Firefox. Follow the installation route shown there; some releases or managed environments use an administrator-deployed package.

  2. Authorize Elite

    Open the extension and connect it to your Elite account. Connecting a Gmail or Outlook mailbox for sending and synchronization is a separate provider authorization.

  3. Reload your inbox

    Refresh Gmail, Outlook on the web, or Yahoo Mail after installation. Open a new compose window so the extension can attach its controls.

  4. Run a clean test

    Send one rich-text message to a separate mailbox you control with tracking enabled. Review Latest activity rather than repeatedly opening your sent copy.

IN YOUR WORKSPACE

What it looks like

The actual connection chooser in Elite Mail Suite.

  1. Google connection

    Authorize the Gmail or Google Workspace mailbox you intend to use.

  2. Microsoft connection

    Use the separate Microsoft authorization for Outlook.

  3. Connected accounts

    Manage existing mailbox connections from this section.

The actual connection chooser in Elite Mail Suite.

The actual connection chooser in Elite Mail Suite.

  1. Google connection

    Authorize the Gmail or Google Workspace mailbox you intend to use.

  2. Microsoft connection

    Use the separate Microsoft authorization for Outlook.

  3. Connected accounts

    Manage existing mailbox connections from this section.

Choose an installationRead the complete product guide

Related articles