Frequently asked questions
Does reconnecting Gmail erase my tracking history?
Elite support2 min readThe quick answer
Reauthorizing the same verified Elite account does not by itself delete retained tracking records. Reconnection changes future provider access; a different account, deletion, or retention expiry can change what history you see.
Remove provider or device access
Disconnect in Elite
Use Mailboxes & sync for the relevant Gmail/Outlook connection, or Connected devices for an extension installation.
Review the provider's connections
Open your Google or Microsoft account's third-party application access settings and find the exact Elite connection.
Revoke the intended permission
Read the account and application identity before removing access. Several client integrations can appear as separate grants.
Check the effects
Future sync and provider-backed work can stop. Existing tracking history follows retention policy; issued tracking/share links have separate lifecycle controls.
