Frequently asked questions
Find the tracking record for an older email
Elite support2 min readThe quick answer
Search Email tracking by subject or recipient and choose a date range that includes the send. Confirm the account/team scope and retention; an email sent without a tracker has no historical open record to retrieve.
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See it in action
Read the video transcript
In Latest activity, search for Atlas. Open Maya's message to inspect the individual report.
Check the recipient and timeline: one likely-human open, no clicks. You can download a certificate for this message.
Now open Elena's privacy-protected event. The privacy fetch stays separate from likely-human engagement.
Open Email tracking and change the report period to seven days. The report updates to the selected window.
Use a report
Choose the report
Email tracking summarizes tracked sends and engagement. My performance adds mailbox productivity metrics when the provider is connected.
Set account and date scope
Select the appropriate range and account/team context. Search the report for the message or recipient you need.
Read the metric definition
Likely-open rate uses qualifying human evidence. Total signals includes automated/privacy requests; click and reply metrics measure different events.
Inspect or export
Open the underlying message evidence where your plan permits it, or use the available export for the current scope.
IN YOUR WORKSPACE
What it looks like
My performance shows email productivity and engagement in the real dashboard.
- Date range
Change the reporting window before comparing results.
- Metrics at a glance
Read the totals and any data-availability labels together.
- Your benchmarks
Compare delivery and engagement across the available reports.
