Frequently asked questions
Track email sent from an alias
Elite support2 min readThe quick answer
Verify that the provider permits the From address and complete Elite's sender-alias verification for provider-backed work. The active account and connected mailbox remain distinct from the alias shown to a recipient.
Use the correct From address
Set up the address with your provider
Your domain/email provider must provision and authorize the sending address. Elite does not sell domain mailboxes.
Verify in your mail provider
If using Gmail Send mail as or a Microsoft alias, complete the provider's ownership and sending configuration.
Review Elite sender addresses
Use Sender addresses in the dashboard to verify aliases before provider-backed campaigns or scheduled work.
Check a test send
Choose the intended From identity, confirm the connected mailbox, and verify both delivery and tracking in a separate test mailbox.
IN YOUR WORKSPACE
What it looks like
A provider connection and a verified sender address are separate pieces of setup.
- Google connection
Authorize the Gmail or Google Workspace mailbox you intend to use.
- Microsoft connection
Use the separate Microsoft authorization for Outlook.
- Connected accounts
Manage existing mailbox connections from this section.
