Frequently asked questions

Update the extension

Elite support2 min read

The quick answer

Use the official marketplace or approved deployment/update path for your browser and current installation. Reload the inbox after updating and check that the extension remains connected.

Restore the extension

  1. Check the installation

    Open your browser's extension manager. Confirm Elite Email Tracker is enabled in the profile where you use your inbox.

  2. Check account and connection

    Open the extension and confirm the signed-in account. Reconnect through the normal authorization flow if the connection has expired.

  3. Reload and compose again

    Refresh the webmail tab and start a new message. A compose window opened before installation or an update may lack controls.

  4. Isolate an interference

    Temporarily disable other inbox-modifying extensions and retest. If the issue remains, contact support with provider, browser, extension version, and reproduction steps.

IN YOUR WORKSPACE

What it looks like

The actual Elite extension activity interface, with fictional message activity.

  1. Activity tabs

    Switch between all activity, opens, and clicks.

  2. Message activity

    Open a message to review its recorded signals.

The actual Elite extension activity interface, with fictional message activity.

The actual Elite extension activity interface, with fictional message activity.

  1. Activity tabs

    Switch between all activity, opens, and clicks.

  2. Message activity

    Open a message to review its recorded signals.

Read the installation guideRead the complete product guide

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