General troubleshooting
Alerts show someone else's messages
Elite support2 min readThe quick answer
Check the account named in the alert and the extension's active account/profile. A shared browser, another authorized installation, or permitted team scope can explain activity you do not recognize.
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See it in action
Read the video transcript
Enable email activity notifications and save the delivery settings. The event rules are now available.
Choose email for opens, desktop for clicks, and email for PDF views. Each selection saves immediately.
Show all eight rules to reveal the timed follow-up conditions.
Choose email for no reply and change the wait to forty-eight hours. This rule gives you a clear follow-up point.
Enable the daily campaign digest for a summary of completed campaigns.
Configure notifications
Open notification settings
Go to Settings → Notifications and choose the event you care about, such as a likely open, click, PDF view, no reply, or multiple opens.
Choose the channel
Set the desktop, email, or push checkbox for that event. Each rule saves separately; different channels can remain on.
Check permission for push
Enable browser push if you want it, then check the browser site's notification permission and operating-system focus settings.
Verify the event first
Confirm the expected signal appears in Latest activity. A privacy fetch or scanner event does not trigger a likely-open rule.
IN YOUR WORKSPACE
What it looks like
Latest activity is the source to check before troubleshooting alert delivery.
- Search and period
Find a subject or recipient within the selected date range.
- Event label
Read the event classification before interpreting the signal.
- Context
Device, location, and time describe the recorded request.
