General troubleshooting

Allow Elite through an organization firewall

Elite support2 min read

The quick answer

Ask support or your administrator for the current service hostnames and required routes before changing allowlists. Confirm the current network requirements for your deployment before adding an address or hostname.

Set up a managed workplace

  1. Check organization policy

    Ask your administrator whether browser extensions, Gmail add-ons, Outlook add-ins, or third-party OAuth applications need approval.

  2. Choose the integration surface

    A browser extension serves web inboxes. The Gmail add-on and Outlook add-in have separate installation and deployment paths on Downloads.

  3. Review permissions

    Allow only the scopes needed for the intended workflow. An organization can block authorization even when your personal account can install the extension.

  4. Pilot with a few accounts

    Verify compose controls, sending, classified activity, and team visibility before deploying broadly. Each user should authorize their own identity.

IN YOUR WORKSPACE

What it looks like

Choose an inbox connection after checking your administrator's policy.

  1. Google connection

    Authorize the Gmail or Google Workspace mailbox you intend to use.

  2. Microsoft connection

    Use the separate Microsoft authorization for Outlook.

  3. Connected accounts

    Manage existing mailbox connections from this section.

Choose an inbox connection after checking your administrator's policy.

Choose an inbox connection after checking your administrator's policy.

  1. Google connection

    Authorize the Gmail or Google Workspace mailbox you intend to use.

  2. Microsoft connection

    Use the separate Microsoft authorization for Outlook.

  3. Connected accounts

    Manage existing mailbox connections from this section.

Review enterprise deploymentRead the complete product guide

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