General troubleshooting
Troubleshoot domain verification
Elite support2 min readThe quick answer
Use the exact record values shown in Elite, remove conflicting records, allow propagation, and verify again. Sending-domain authentication, tracking-domain verification, and team-domain ownership are different checks.
Verify a branded tracking domain
Choose a subdomain
On an eligible plan, open Settings → Tracking and add a hostname such as links.example.com.
Publish the displayed records
Copy the exact CNAME target and verification TXT record from Elite into your DNS provider. Remove conflicting records at that hostname.
Verify the route
Allow DNS propagation, then choose Verify. Active means the required DNS, encrypted route, and domain checks passed.
Monitor the hostname
Review reputation warnings before using the domain. Removing the Elite configuration does not remove the DNS records at your provider.
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