The desktop extension is not working

Restore the extension

1. 01

   Check the installation

   Open your browser's extension manager. Confirm Elite Email Tracker is enabled in the profile where you use your inbox.

2. 02

   Check account and connection

   Open the extension and confirm the signed-in account. Reconnect through the normal authorization flow if the connection has expired.

3. 03

   Reload and compose again

   Refresh the webmail tab and start a new message. A compose window opened before installation or an update may lack controls.

4. 04

   Isolate an interference

   Temporarily disable other inbox-modifying extensions and retest. If the issue remains, contact support with provider, browser, extension version, and reproduction steps.

IN YOUR WORKSPACE

What it looks like

12

Enlarge screenshot

12

The actual Elite extension activity interface, with fictional message activity.

1. 1
   Activity tabs

   Switch between all activity, opens, and clicks.

2. 2
   Message activity

   Open a message to review its recorded signals.