General troubleshooting
The extension disables itself
Elite support2 min readThe quick answer
Check the browser extension manager for a permission, compatibility, update, or managed-policy notice. Re-enable only through the normal browser controls and verify the account and inbox after refreshing.
Restore the extension
Check the installation
Open your browser's extension manager. Confirm Elite Email Tracker is enabled in the profile where you use your inbox.
Check account and connection
Open the extension and confirm the signed-in account. Reconnect through the normal authorization flow if the connection has expired.
Reload and compose again
Refresh the webmail tab and start a new message. A compose window opened before installation or an update may lack controls.
Isolate an interference
Temporarily disable other inbox-modifying extensions and retest. If the issue remains, contact support with provider, browser, extension version, and reproduction steps.
IN YOUR WORKSPACE
What it looks like
The actual Elite extension activity interface, with fictional message activity.
- Activity tabs
Switch between all activity, opens, and clicks.
- Message activity
Open a message to review its recorded signals.
